Privacy Policy
1. Introduction
Total Commerce ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, company name)
- Store information from your Shopify account
- Transaction and order data processed through our application
- Customer data necessary to facilitate rentals, subscriptions, and other services
- Communications you send to us
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyse trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
4. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (see our Sub-processors page)
- Professional advisers including lawyers, auditors, and insurers
- Regulatory authorities, if required by applicable law
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We will also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability
- Withdraw consent at any time
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@totalcommerce.app